Bokkey Custom Keyboard Services
Operated by Hinson Li / hinsonli.info
Last updated: April 2026
Please read these Terms & Conditions carefully before placing an order. By purchasing any service from Bokkey, you confirm that you have read, understood, and agreed to these Terms in full.
1. Service scope
1.1 Bokkey provides custom keyboard building and switch lubing services as described in each individual listing on hinsonli.info. The service fee covers labour and lube material only. All other components are supplied by the customer.
1.2 Each listing defines its own scope. The keyboard building service does not include switch modification or lubing — these are separate services and must be purchased separately.
1.3 Bokkey reserves the right to decline any order at its sole discretion without obligation to provide a reason.
1.4 Certain modifications — including but not limited to Holee mod and bandaid mod — are not offered and will not be performed under any circumstances, regardless of customer request.
2. Customer-supplied components
2.1 The customer is solely responsible for ensuring all supplied components are complete, functional, and compatible before shipping.
2.2 Bokkey accepts no liability for pre-existing defects, damage, or incompatibility in customer-supplied parts. If components are found to be defective or incompatible upon inspection, Bokkey will notify the customer. The order may be paused or returned at the customer’s expense.
2.3 Bokkey does not provide insurance or liability cover for customer-supplied components at any stage of the service.
3. Shipping & transit
3.1 The customer is responsible for packaging items securely before shipping to Bokkey.
3.2 Bokkey accepts no liability whatsoever for any loss, damage, delay, or other issue arising during transit — whether inbound to Bokkey or outbound on return to the customer. This applies to all courier services including SF Express and HK Post.
3.3 Bokkey strongly recommends that customers purchase shipping insurance before dispatching items of value. Bokkey will not file courier claims on behalf of the customer.
3.4 Return shipping costs are the responsibility of the customer and will be invoiced separately upon completion.
3.5 If a parcel arrives visibly damaged, Bokkey will photograph and document the condition before opening and notify the customer. Any claim for transit damage must be filed directly by the customer with the courier.
4. Turnaround time
4.1 All services carry a minimum fulfilment time of two (2) weeks from the date of receipt of the customer’s parcel.
4.2 Actual turnaround may exceed this minimum based on order volume and Bokkey’s schedule. Bokkey operates alongside full-time employment and cannot commit to fixed completion dates.
4.3 Rush handling is available at an additional fee, subject to prior agreement and availability. A minimum lead time still applies even with rush handling.
4.4 No refund or compensation will be issued for delays within a reasonable service timeline.
4.5 If the customer has a firm deadline, they should not place an order.
5. Payment
5.1 Full payment is required at the time of purchase.
5.2 Prices are fixed. No negotiation or custom quotes are offered.
5.3 Payment is non-refundable once the service has commenced, defined as the point at which the customer’s components have been unpacked and inspected by Bokkey.
6. Cancellation
6.1 Cancellations before Bokkey receives the parcel are eligible for a full refund.
6.2 Cancellations after receipt but before work commences are eligible for a refund minus any return shipping costs incurred.
6.3 Once work has commenced, no refund will be issued. Customer components will be returned at the customer’s shipping expense.
7. Warranty
7.1 The keyboard building service includes a one (1) year limited warranty on workmanship, from the date of return shipping.
7.2 The warranty covers defects directly attributable to Bokkey’s assembly work — for example, cold solder joints or improperly installed stabilisers.
7.3 The warranty does not cover:
- Damage caused by the customer or any third party after delivery
- Normal wear and use
- Defects in customer-supplied components
- Damage from incompatible parts
- Transit damage (see Section 3)
- Modifications made after delivery by the customer or any third party
- Subjective dissatisfaction with sound or feel, which vary by components, board design, and personal preference
7.4 The switch lubing service carries no warranty of any kind.
7.5 To make a warranty claim under the keyboard building service, the customer must contact Bokkey in writing with a description and supporting evidence (photos or video) within the warranty period. If accepted, Bokkey will remedy the specific defect at no charge. No monetary compensation or component replacement will be provided.
8. Photography & video
8.1 Build photography and typing demo videos are not guaranteed deliverables of any service.
8.2 A guaranteed typing demo video must be requested and agreed upon before the service commences, and is subject to an additional fee.
8.3 Bokkey may photograph or film completed work for portfolio use at its sole discretion. No personal customer information will be disclosed. If you do not consent to portfolio use of your build, notify Bokkey in writing at the time of order.
9. Communication
9.1 Bokkey operates a minimal-communication service model. Customers are encouraged to review the portfolio before ordering and to specify all requirements clearly at the time of order.
9.2 Standard updates include: receipt confirmation, work commencement notice, and completion notice. Ongoing consultations, component advice, and step-by-step updates are not part of the standard service.
9.3 Bokkey reserves the right to cancel any order and issue a full refund if the volume or nature of customer enquiries is deemed unreasonable, at Bokkey’s sole discretion.
10. Limitation of liability
10.1 To the fullest extent permitted by the laws of the Hong Kong Special Administrative Region, Bokkey’s total liability for any claim arising from any service shall not exceed the total amount paid by the customer for that specific order.
10.2 Bokkey is not liable for any indirect, consequential, incidental, or special loss or damage, including but not limited to loss of use, loss of enjoyment, or loss of market value of any components.
11. Governing law
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from these Terms or from the services provided shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
12. Changes to Terms
Bokkey reserves the right to update these Terms at any time. The version in effect at the time of purchase applies to that order.
By shipping your items to Bokkey or purchasing any service on hinsonli.info, you confirm that you have read and accepted these Terms & Conditions in full.